NetMotion Wireless Diagnostics


NetMotion Diagnostics is a powerful suite of tools for diagnosing, alerting, tracking and visualizing the big data from your mobile user's day-to-day experience. These tools ensure that your IT team is well equipped to proactively manage, troubleshoot and optimize their mobile deployments in real time.  

NetMotion Diagnostics consists of 3 core modules that are accessed through multiple tabs in the product. By leveraging your mobile user's real time analytics, these modules can pinpoint root causes of problems such as excessive latency, poor signal quality, unresponsive application servers, VPN connection issues, GPS and dropped connections.

Core Modules:

  • Mobile Diagnostics and Troubleshooting enables real-time, end-to-end diagnostics with a standard battery of tests on any device, over any network. Additionally, you can define custom tests to isolate faults on resources unique to your company. These diagnostics can be initiated by the user or programmatically.
  • Alerting and Reporting allows you to issue alerts using email or text (SMS) messaging for important events such as diagnostics, adapter usage/inactivity, system health and other thresholds. Reporting presents device information, such as firmware and operating system, to enable trend analysis on hardware failures. You can also export your geo-tagged data for integration with other 3rd party applications.
  • Network Coverage, Technology and Device Mapping displays multiple maps to illustrate what your mobile users experience over cellular networks.This module allows you to re-trace a user's path to see where and when they experience poor signal quality, slower network technologies or dropped connections. The maps also track and evaluate GPS performance metrics to identify faulty GPS units.

Key Benefits:

  • Significantly Easier Troubleshooting - with a single click of a button you can execute the same battery of diagnostics that would otherwise require more than 6 different commands.
  • Reduction in Mean-Time-To-Repair - instead of trial and error or multiple calls to your carrier, NetMotion Diagnostics helps you pinpoint probable causes from end-to-end, whether it is a network adapter or an unresponsive application server.
  • Shift from Reactive to Proactive - with access to actionable data from field users, including alerting tools that provide information on device and network failures, you can plan and anticipate rather than just react.
  • Better Cost Control and Utilization - with accurate reporting and the ability to alert on data plan and device usage, it's easier to prevent expensive overages, eliminate over-provisioning and ensure carrier service level agreements are being achieved.
  • Improved Supportability - by capturing network performance data (e.g., signal strength, latency, etc.) from your devices, you gain insight on how your devices perform in different environments.
  • Automation/Self-Diagnostics - when installed with NetMotion Mobility, NetMotion Diagnostics uses Mobility’s Policy module to automate diagnostics and alerting. By executing custom scripts, Diagnostics can also provide some automation for other 3rd  party applications.

Flexible Deployment:

NetMotion Diagnostics is a client /server solution that is designed for flexible deployments. It can be locally hosted on your servers or subscribed to as a cloud-based SaaS (Software as a Service) solution. It's available as a stand-alone solution or for the greatest value, it can be installed as a module with NetMotion Mobility.

Learn more about the Core Components >>

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